Job description

We're looking for a Sales Order Administrator to join our team in West Henrietta!

The Position:
As a Sales Order Administrator, you'll be a team member in our fast-paced environment working with cross-functional teams to provide front line customer service by processing customer purchase orders, resolving issues, completing time sensitive documentation in pre-sale and post-sales phases. You'll work to communicate with our customers and sales representatives to achieve a "close-loop" resolution process resulting in exceptional customer satisfaction!

What you'll be doing:

• Proactively confirm all customer orders are received, reviewing for accuracy (product type, quantity, package, delivery terms, payment terms, etc.)
• Coordinating order fulfillment process completion with our Production, Supply Chain and Logistics teams.
• Coordinating new customer set-up processes with Sales, Operations, Supply Chain and Logistics.
• Order processing and order fulfillment, while ensuring our services being delivered meet our customer needs and our contractual KPI's.
• Processing in-bound and outbound calls to the point of resolution- Delighting our customers is key!

Job requirements
 

• Associates Degree in business related field with 5+ years of experience related to exceptional customer service
• 5+ years experience effectively utilizing business systems such as ERP's (we use SAP), MS Office, Salesforce, and Quality Management Systems.
• Strong experience with utilizing ERP's in Order Processing and Services.
• Ability to lead by example while solving complex customer issues with a cross-functional team

Ability to collaborate globally and have fun while doing it!

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Electronics & Defense is a world leader in the supply of solutions and services in optronics, avionics, electronics and critical software for both civil and military markets. The company equips more than 1,000 ships, 25,000 land vehicles and 10,000 aircraft worldwide.

Master Degree

More than 5 years