Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Patient Help Line is a 24/7 inbound call center. We have full-time positions available and holidays are required on a rotating basis. Training is mandatory and for 3 weeks Monday through Friday. This is a hybrid program of instructor led training and self-paced computer-based learning. Must be highly organized, self-directed worker with an ability to function in high volume, fast-paced environment.

All schedules will vary to cover the following:

Saturday or Sunday between the hours of 11AM - 11PM EST
Monday - Friday between the hours of 8PM - 2AM EST

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Engages members and coordinates services and referrals to health programs and assists members navigate the health system
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Prepares individuals for physician visits
Manages utilization through education
Special projects, initiatives, and other job duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current, unrestricted RN license in the state of Residence and CA
3+ years of experience as a Registered Nurse
3+ years of varied clinical experiences in an acute care/hospital setting
Proficient level of experience with Microsoft Office applications, and solid technical aptitude
Ability to obtain additional state licensure as needed
Ability to work evening hours based on business needs
Ability to work one weekend shift each week
Ability to work rotating holidays
Ability to work up to 6 hours mandatory overtime, when necessary
Ability to work Monday - Thursday during hours 11:00am - 7:30pm CST for the first 3 weeks for training
Dedicated, distraction free space in home for home office
Access to high-speed internet (DSL/Cable/Fiber Optic)

Preferred Qualifications:

Compact License
Home health experience move to under experience in telephonic role
Triage experience
Case management experience
Customer service experience
Experience in a telephonic role
Demonstrated highly organized, self-directed worker with an ability to function in high volume, fast-paced environment
Solid verbal and written communication skills

Careers with Optum . Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment

Looking for more jobs near me?

Job Title: Call Center Nurse RN Fulltime - Remote Compact State CA Required

Company Name: UnitedHealth Group

Salary: USD 27.00
-
USD 53.00

Job Industry: Hospital & Health Care

Job Type: Full time

WorkPlace Type: On-Site

Location: Ballston Spa, New York, United States

Job Description:

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Job Title: Call Center Nurse RN Fulltime - Remote Compact State CA Required

Company Name: UnitedHealth Group

Salary: USD 27.00 - USD 53.00

Job Industry: Hospital & Health Care

Job Type: Full time

WorkPlace Type: On-Site

Location: Ballston Spa, New York, United States

Job Description:

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