Permanent opening for a Technical Writer who has worked on Learning/Training Development. 2-3 days onsite in Jersey City required.

 JOB DESCRIPTION:

The Senior Associate, Client Learning Program Specialist provides Learning's support and consultation for a business line(s) or set of products, planning, and ensuring the overall design, development and implementation of learning and documentation resources for users of products and services.
They are also responsible for creating technical documentation and ensuring effective content management on given sections of the Learning Center along with reporting on key metrics.

RESPONSIBILITIES:

Acts as a key consultant / advisor for a business line or set of products, conducting needs analyses, and obtaining on-going feedback. Maintains working relationships and uses a consultative approach with Product Management, Relationship Management, IT and other stakeholders and colleagues for information sharing and to improve client experience.
Creates overall client enablement content plans to meet business/client needs, inclusive of any needs for documentation, live training, learning videos, microlearning elements, etc.
Engages specialist team members in the execution of cross-functional client learning and enablement plans and ensures thorough QA of deliverables.
Creates documentation and in-product help content that enable clients/system users to utilize products most efficiently, ensuring accuracy and quality of all deliverables while adhering to standards established by Learning. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more
Maintains detailed, updated knowledge of relevant  products/services and keeps informed of designated business line strategies and priorities.
Gathers, analyzes, and presents reporting on KPI’s and metrics to management and business stakeholders. Uses this intelligence to suggest and implement content and site improvements.
Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and colleagues.
Keeps up to date with and applies emerging and current learning/documentation/curation trends as well as best practices.

QUALIFICATIONS:
Minimum of 6 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
Prior experience working with Joomla, Madcap Flare or Bitbucket is a plus.
Experience facilitating training and/or delivering presentations.
Ability to incorporate interactive elements and/or graphics
Minimum 2-4 years securities industry experience preferred

ADDITIONAL QUALIFICATIONS (Skills and attributes needed to be successful in this role include):

Excellent technical writing abilities
Flexibility – ability to respond to changing priorities and processes
Relationship management
Attention to detail
Strong planning, prioritization, and organizational skills
Comfort with technology and experience successfully mastering new software and understanding business processes/workflows

About the Company

Advantage Technical

Advantage Technical is an engineering and information technology services company. We offer 50+ years of specialty experience and an enviable network of connections for employers and job seekers alike.

We have specialization and depth in a number of critical industries including medical device, communications, product manufacturing, pharmaceuticals, chemicals, energy, semiconductor, government and defense. We also understand the commonalities and the differences across every client we serve. We will deliver the technical support you need to compete and win in the 21st century.

Advantage Technical supports our clients both locally and virtually from our regional hub and branch network and has excellent coverage for you and your organization across all of the US and Canada. Wherever you are, we will provide the highly talented resources you need to meet your goals and strengthen your business.