Position: Tier 1 Software Support Specialist (Yardi Focus)

Location: Remote

Contract Length: Minimum 1 month

Employment Type: Full-Time

About Us:

We are a leading housing and property management company dedicated to providing exceptional service to our clients and residents. We leverage cutting-edge technology to streamline our operations and enhance the living experience in our communities. We are seeking a motivated and skilled Tier 1 Technical Support Specialist with a focus on Yardi software to join our remote team.

Job Summary:

As a Tier 1 Technical Support Specialist, you will be the first point of contact for users experiencing technical issues with Yardi software. You will provide initial support, troubleshoot basic problems, and escalate more complex issues to higher-level support as needed. Your goal is to ensure our team can effectively use Yardi to manage our properties and serve our residents.

Key Responsibilities:

1. First-Line Support: Respond to user inquiries and provide initial technical support for Yardi software.
2. Troubleshooting: Diagnose and resolve basic software issues, guiding users through step-by-step solutions.
3. Ticket Management: Log and track support tickets, ensuring timely resolution and communication with users.
4. Escalation: Identify and escalate complex issues to Tier 2 or Tier 3 support teams as necessary.
5. User Assistance: Assist users with basic tasks and functions within Yardi, ensuring they can effectively utilize the software.
6. Documentation: Maintain accurate records of support interactions and create documentation for common issues and solutions.

Qualifications:

1. Experience: 1-3 years of experience in a technical support role, preferably with a focus on Yardi software.
2. Technical Skills: Basic understanding of Yardi software is essential. Familiarity with other property management software is a plus.
3. Problem-Solving: Strong analytical and problem-solving skills with the ability to provide clear and concise solutions.
4. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
5. Customer Service: A customer-centric approach with a commitment to providing exceptional support and service.
6. Remote Work: Ability to work independently in a remote environment, managing time and tasks effectively.

Compensation: $25-30/hr

Benefit Offerings:

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer: This is not a C2C opportunity. Client us also unable to provide any sponsorship on conversion.

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