Job Summary

The Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The RN will give advice and/or act according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.

Candidates must be licensed in any of the states below and have a compact license:

California, Illinois, Massachusetts, Michigan, New York, Nevada, Oregon, Pennsylvania

Responsibilities and Duties

Manage and lead multi-state nurse triage telephone line service based in Boca Raton, FL. Nurses are and will be located throughout the United States. Nurses must have clinical experience and knowledge of the Barton Schmidt and David Thompson Triage protocols and Electronic Medical Record/Practice Manage Systems. Nurse triage unit is part of a larger long-established medical call center.

Dynamic and fast-growing owner-managed company with community approach and friendly atmosphere but with strong commercial winds behind it. Should possess a current Registered Nursing license issued by a state or states and should have graduated from an accredited nursing program. Perfect Candidate would have a license in Florida and one of the following states; California, Illinois, Massachusetts, Michigan, New York, Nevada, Oregon, Pennsylvania and have a compact license.

(These states can be found at https://www.ncsbn.org/nurse-licensure-compact.htm).

The following duties and responsibilities mostly reflect the expectations of this position, but are not intended to be all inclusive.

Education and/or Experience

• Associate's Degree
• Minimum of 3-5 years’ prior experience as a Registered Nurse

Required Knowledge, Skills and Abilities:

• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Demonstrated ability to work well with cross-functional groups
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
• Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
• Highly organized and deadline oriented with demonstrated attention to detail
• Demonstrated willingness, desire, and ability to develop Team Lead performance
• Demonstrated ability to motivate a team with confidence with work processes and goals
• Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates to achieve departmental goals
• Proficient computer skills
• Required languages: English & Spanish (preferred)

Qualifications

• Work overtime with little or no notice as needed
• Know, understand, and follow employment/ company policies.
• Must be able to take constructive criticism
• Must be consistent with punctual attendance
• Team Player characteristics
• Perform other duties assigned by Management
• Required license or certification: Registered Nurse (RN)
• Great Communication and Customer Service Skills
• Spelling, Typing and Sentence Structure Skills
• Basic Computer Skills
• Active listening skills
• Able to Multi-task and Motivate other
• Great Attitude & Attendance
• Team Player; Receptive to Feedback & Coaching
• Accountable & Compassionate
• Willingness to Teach and be Taught

Benefits

Call 4 Health understands the importance of selecting the best fit benefit options available for you and/ or your family. That is why our Employee Benefit Department at Call 4 Health has made it a priority to offer the best benefit programs available to our employees. We offer our Employees:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE Life Insurance

Work Environment

• Able to work in a fast paced, noisy Call Center environment
• Able to have professional working relationships with various personalities
• Flexible. Adaptable to constant change. Ability to deal with stress

This job description may change, and/be modified with or without notice based on the department, client and/or company needs.

Job Types: Full-time, Part-time

Pay: From $30.00 per hour

Job Types: Full-time, Part-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Medical specialties:

• Geriatrics
• Pediatrics
• Urgent Care

Physical setting:

• Telehealth

Standard shift:

• Day shift
• Evening shift
• Overnight shift

Supplemental schedule:

• Holidays
• Overtime

Weekly schedule:

• Every weekend
• Weekend availability

Application Question(s):

• What states are you licensed in?
• Do you have a compact license?
• Can you work evenings and weekends?

Education:

• Associate (Required)

Experience:

• Nursing: 3 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• RN license (Required)
• Illinois License (Preferred)
• Massachusetts License (Preferred)
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