As a Customer Care Professional, you will serve as the first point of contact for American Express cardmembers and business clients. Your role is to deliver exceptional customer service, resolve issues quickly, and provide accurate information with empathy and professionalism. You represent the AmEx brand and ensure each customer feels valued, supported, and understood.

Key Responsibilities

1. Handle inbound calls from cardmembers and business clients regarding account inquiries, card benefits, transactions, payments, and technical issues.
2. Provide clear and accurate information while adhering to company policies and compliance standards.
3. Resolve customer concerns efficiently while demonstrating ownership and accountability.
4. Recommend relevant products, services, or solutions that meet customer needs.
5. Maintain documentation of customer interactions using internal systems.
6. Meet performance metrics such as quality assurance, call handling time, and customer satisfaction.
7. Work effectively in a remote environment while following set schedules and attendance guidelines.

Required Skills & Qualifications

1. Strong communication skills with a clear, professional, and friendly tone.
2. Minimum 1–2 years of customer service experience (call center experience is a plus).
3. Ability to multitask using multiple computer systems during calls.
4. High attention to detail and strong problem-solving abilities.
5. Ability to remain calm under pressure and handle difficult conversations.
6. Reliable internet connection and a quiet workspace for remote work.
7. High school diploma or equivalent; some college education is a plus.

Preferred Qualifications

1. Experience in financial services, banking, or credit card operations.
2. Familiarity with CRM or call-center software.
3. Ability to work flexible shifts, including evenings, weekends, or holidays if required.