As a Content Designer in Product Experience Design, you’ll partner with teams of designers, researchers, product managers and engineers to create compelling experiences.

Our diverse scope of work allows you to make an impact in customer experiences across physical, human and digital channels.

In this role, you’ll work as a conversation designer on the Interactive Voice Response (IVR) team, defining human-centric conversation and generative AI strategies that bring our brand voice to life.

This position is remote eligible, which means you would work virtually from home or another non-Best Buy location.

What you’ll do

Craft

1. Lead content strategy and creation for key product features
2. Leverage content patterns, content design systems, accessibility practices, and iterative design cycles
3. Identify and define what matters most in complex product moments

Strategy

1. Demonstrate strong problem definition, storytelling, and prioritization
2. Articulate clearly the influence of content on product direction

Partnership

1. Work independently and collaboratively, effectively managing feedback and advancing alignment with cross-functional partners
2. Give and receive feedback, participate in rituals, and share knowledge

Impact

1. Drive project process through consistent output and proactive problem solving
2. Measure the impact of work against business goals

Basic qualifications

1. Bachelor's degree in human-centered design product design, human computer interaction, graphic design, information architecture, multimedia, communication, marketing, journalism instructional design, related field, or equivalent industry experience
2. 2 or more years of experience as a content designer or conversation designer, or 4 or more years in a content-related role (e.g., copywriter, UX writer, information architect, or UX designer specializing in writing)
3. Knowledge of Experience Design principles and deliverables.
4. Intermediate to advanced skills with tools such as Visio, Miro, Figma, Axure or related tools
5. Case studies including content design deliverables
6. Intermediate ability to communicate design concepts effectively, build consensus, and justify decisions
7. Preferred qualifications
8. 2 or more years’ experience working in ecommerce or other large, multi-channel environment.
9. Understanding of or work in IVR systems
10. Experience envisioning, defining and modeling end-to-end, multichannel experiences
11. Ability to balance iterative product development with a cohesive and holistic view of the customer journey
12. Basic understanding of designing for WCAG 2.1/508 accessibility standards

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

1. Competitive pay
2. Generous employee discount
3. Physical and mental well-being support

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type: Full time