The purpose of this job is to provide basic application development and software support, complete assigned tasks and create reports to meet business requirements.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

1. Provides software support. Identifies inefficient processes, proposes and creates innovative technical solutions, and makes recommendations to streamline business operations.

1. Provides customer end user support and assistance and creates Standard Operating Procedures (SOP). Processes work orders and change orders, troubleshoots, and resolves issues with website and/or Enterprise Resource Planning (ERP) systems, and verifies updates are complete and accurate.

1. Assists with development of software and websites, builds and validates workflow functionality within ERP systems, and creates reports in support of business needs.

1. Assists with analyzing web applications for security vulnerabilities and implements corrections as required to ensure compliance with Web Content Accessibility Guidelines (WCAG). Ensures software applications are up to date and adheres to business rules.

1. Creates and tracks tickets submitted to vendors; communicates to troubleshoot problems and validate functionality of resolutions.

1. Regular attendance is a necessary and essential function.

1. Performs other duties as assigned.

Supervisory Responsibilities

1. Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

1. Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

1. Interactions have significant impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility

1. Position has no fiscal responsibility.

Education and Experience - An equivalent combination of education, training and experience will be considered

Education and Experience

1. Bachelor’s Degree in Information Technology, Computer Science or related field

1. 1 to 3 years’ experience in software development and support

Licenses or Certifications

1. None

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of:

1. Python, PHP, SQL, MySQL, PowerShell, JSON, XML, JQuery, JavaScript, WordPress, Android SDK, X-Code, and CSS.

1. Crystal reports, Structured Query Language (SQL), Server Reporting Services (SSRS), and/or reporting software tools.

1. Basic business English usage, including the meaning and spelling of words, rules of composition, and grammar.

Web Content Accessibility Guidelines (WCAG).Skill in:

1. Communicating verbally and in writing to meet the needs of the audience.

1. Maintaining attention to detail.

1. Negotiating with others.

Ability to:

1. Identify inefficient processes and suggests innovative technical solutions.

1. Learn standard programming languages and Application Programmable Interfaces (API) related to job duties.

1. Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

1. Provide high levels of effective customer service.

1. Regularly use a computer, software, phone and related office equipment.

1. Focus on tasks.

1. Respond to after-hour emergency computer requests including evenings and weekends.

1. Pass a Criminal Justice Information Services background check.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

Work Environment:

1. Office or similar indoor environment – Frequently/Often
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Exposures:

1. Individuals who are hostile or irate – Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.

1. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hours/Days

M-F, 8-5

Starting Salary

$52,894/yr (25.43/hr) – $65,062 ($31.28/hr); Minimum to Midpoint, Commensurate w/Training & Experience

Pay Grade

108

Number of Positions Available

1

Deadline to Apply

10/13/2025

Open Until Filled

No

Special Instructions to Applicants

Notice to Applicants

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program

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