School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

The Application Development group in the Office of Academic Solutions and Information Systems (OASIS) builds, implements and supports software and data solutions for Duke’s research community. The OASIS application development analyst role combines several traditional roles including QA analyst and support analyst. Application Development Analysts work collaboratively with OASIS service owners and the software development teams to design, test, document and support custom software solutions. This position would be part of the Sponsored Research team within OASIS Application Development.

We are looking for a motivated self-starter with excellent organizational and communication skills to coordinate the development of custom software. The ideal candidate has knowledge of research administration processes and experience managing software development projects.

Note: Grant deadlines and production releases will require availability outside of normal business hours.

Skills / Competencies:

Teamwork

1. ability to adapt individual work style in consideration of project needs and team dynamics
2. commitment to building strong working relationships with team members, service owners and users

Task Management – ability to:

1. organize work and prioritize tasks
2. work independently to complete assigned tasks
3. assign tasks and follow up through effective communication
4. reprioritize tasks as changes in project goals or requirements are communicated
5. set deadlines and review progress against plan

Communication – ability to:

1. adapt communication style, timing, and content to audience
2. simplify and convey technical details to a non-technical audience

Risk Management – ability to:

1. identify risks of negative outcomes, measure impact
2. recognize when to escalate and minimize risk through corrective action

Core Competencies

1. problem-solving skills
2. facilitation and collaboration skills
3. negotiation and consensus-driving skills

Required Qualifications and Experience:

Education/Training:

Bachelor's degree in a related field, or equivalent combination of education and technical experience required.

Required Experience:

Preferred Experience:

Three years of directly related experience is required.

Extensive knowledge of research administration processes. Experience managing software development projects. Previous experience as an applications analyst or software QA analyst.

This position is

1. Remote eligible position (exempt-only) and must reside in a Duke University-approved state.

Be Bold.

Work Performed

Analysis & Development (10%)

1. Collaborate with OASIS service owners to:
2. Prepare for and attend meetings with users to gather and refine requirements
3. Translate business needs into functional requirements
4. Ensure project milestones are met

Implementation (20%)

1. Coordinate and oversee implementation of new applications and features
2. Ensure enhancements, bug fixes, and technology upgrades to existing applications are completed in a timely manner and in accordance with stakeholder priorities
3. Establish and follow dev analyst task management processes

Software Testing (50%)

1. Plan and coordinate system testing for new applications and features
2. Develop feature acceptance criteria
3. Perform manual feature and regression testing
4. Consult with developers to identify gaps in automated tests
5. Participate in application testing after maintenance windows and during upgrade cycles to ensure quality is maintained

User Support (20%)

1. Participate in OASIS firewatch pager rotation
2. Troubleshoot application problems
3. Provide third-level end user support for OASIS applications

This job description describes the general nature and level of work assigned to this position. It is not intended to be an exhaustive list of all duties and responsibilities. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Choose Duke.

At Duke, you’ll be part of a collaborative, innovative, and supportive environment that values creativity and belonging. OASIS is a dynamic team that champions user-centered design and agile development. You’ll have the opportunity to work on impactful projects that support groundbreaking research and contribute to Duke’s mission of advancing knowledge and discovery.

Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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