Align yourself with an organization with a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. Cedars-Sinai offers an outstanding benefits package and competitive compensation. Join Us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

The Virtual Medical Assistant is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions. The Virtual Medical Assistant handles patient outreach for assigned specialties within the Health System for departments including Primary Care, GI, Cardiology, Rheumatology and Endocrinology. They are expected to independently perform all job responsibilities based on the standard work for the department with minimal supervision and to be proactive about seeking help if needed. Duties include:

• Handle inbound and outbound calls assisting patients with intake for scheduled medical appointments
• Utilize a virtual call system to document patient calls and overall providing great patient experience
• Hire must be adaptable and flexible
• Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism.
• Provides outstanding service based on an effective intake, diligence and expertise with every call.
• Coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, and risk management

This department is growing and has a ton of growth opportunity and an amazing benefit package! Come join the team today!

Requirements:

• High School Diploma or GED required. Some college or an Associate Degree is preferred.
• Certified Medical Assistant certificate required.
• A minimum of 1 year of working as a Medical Assistant or related experience and answering multi-line and high-volume telephone calls in a healthcare setting or related field is preferred.

Working Title: Virtual Medical Assistant
Department: Sched Reg - Patient Access
Business Entity: Cedars-Sinai Medical Center
Job Category: Administrative
Job Specialty: Admissions/Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$21.02 - $31.53

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