Telecommunication Technician

Required Skills:

• Ensuring the uninterrupted availability of telecommunications and all internal communications services for the federal government mission-critical environment.
• Work with the network team to provide support for the campus layer 2 data network as it relates to the campus Avaya VoIP system & LAN connectivity for users work area outlets (WAO)
• Responsible for the Installation, testing, and terminations of telecommunications CAT 5E/6 cabling to support voice, video, and data systems.
• Performed Adds, Moves and Changes for daily support and installations
• Utilize a variety of test equipment to isolate, identify, and analyze equipment; troubleshoot issues and take appropriate action to resolve the problem.
• Receive, complete, and document user-initiated work orders received through eBusiness, and trouble ticket incidents received through Service Now.
• Perform other duties assigned or as required.

Degree Requirements:

• Associate degree in a related technical IT field, or the equivalent combination of education, technical training, or work experience

Years of Experience:

• 1-3 years

Clearance Requirement:

• Public Trust

Software Skills Required:

• Microsoft Office.
• Microsoft Teams.
• Capable of effectively communicating technical information in English, both written and verbal.

Programming Languages or Tools Needed:

• Know how to ethernet MHz testing equipment for layer 1 testing
• Knowledgeable in the use of power tools

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