Join a company consistently ranked among the Fortune 100 Best Companies to Work For, where innovation meets meaningful impact. We’re looking for a Technical Writer on a 12-month contract to support our Developer Relations (DevRel) team by creating exceptional content that helps third-party developers succeed with our APIs. This is an exciting opportunity to work cross-functionally with product and engineering teams, contribute to a thriving developer ecosystem, and be part of a highly respected, collaborative environment.

Responsibilities:

1. Assist the DevRel team in creating documentation and education materials to ensure developers can rapidly build with our 3rd party APIs.
2. Identify and respond to the information needs of 3rd party Fintech developers.
3. Design and implement the information architecture and strategies for external API documentation, including solutions for content management and search/discoverability.
4. Determine the most logical way to present information for the greatest reader comprehension, which translates to developer success.
5. Analyze information required for crafting or updating all developer and technical documentation.
6. Meet with subject-matter experts in product and engineering teams to understand the product and the documentation requirements to ensure niche topics are appropriately addressed.
7. Participate in team initiatives to establish style and process guidelines for documentation creation.
8. Contribute valuable feedback and recommendations addressing areas of improvement within existing documentation processes and content.
9. Review and edit content developed by other Developer Relations team members. Be an advocate for the Developer Advocacy team, use your skills to help other employees produce great documentation, and help our customers become successful users of the platform.

We are seeking an individual who can think creatively, collaborate with product teams, and effectively communicate complex technical concepts with clarity, consistency, and simplicity – in a way that is both easy to understand and engaging.

Required Experience/Skills:

1. Bachelor’s degree, 4+ years of relevant experience in a Technical Writing role documenting enterprise SaaS products.
2. Strong ability to write clear and effective technical content tailored for developer audiences.
3. Knowledge of technical writing standards and familiarity with common style guides.
4. Experience with using and documenting any of the following:

--Programming languages/APIs

--Expert ability to create, manage and maintain technical diagrams with minimal guidance.

--Source control and CI/CD technologies

-- Best practices for software development, testing, and release management

1. Experience with documentation solutions (content management systems, wiki systems, full-text search, etc).
2. Experience working in a docs-as-code environment.

Desired:

1. Experience using authoring/content creation tools such as Medium, Wordpress, Oxygen XML Editor, OpenGrok, etc.
2. Exposure to Cloud technologies (AWS, GCP, Azure, etc).
3. Knowledge of open source development/management tools (Swagger, DITA, etc).
4. Comfortable working within a complex code base across multiple teams and dependencies in a fast-paced and sometimes chaotic development environment.
5. Proven self-starter with excellent communication skills (written and verbal) and experience building relationships with SMEs and engineers.

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