You are Wallenius Wilhelmsen's future Technical Support Engineer.

Searching for a career with an organization that reflects your sustainable values? Are you ready to join us on our zero emissions journey? As a leader in a global industry for over 100 years, sustainability is at the core of who we are. At Wallenius Wilhelmsen we are committed to taking purposeful action on environmental, social, and governance issues throughout our value chain. Let’s work together in redefining sustainable logistics for a world in motion.

Job Description:

Responsibilities:

• 
  Level 2 on-site and remote End-User Support

• 
  Desktop Support (Desktop & Laptop Hardware, Windows 10 & Office 365)
• Printers (Adding, troubleshooting, maintenance kit installation)
• Mobility (handheld scanner and mobile phone support)

• Support of multiple facilities in Smyrna, TN
• Ticket management including follow up and escalation using Service Now solution
• Continuous Improvement of the IT environment to better operations
• Coordination between Wallenius Wilhelmsen Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements
• Production floor and typical office environment support
• Executive support as required
• On-site and remote support of other Wallenius Wilhelmsen offices as needed
• Work with IT colleagues as part of a distributed international team

Job Requirements:

Requirements

• Bachelor’s Degree in a Computer/Information Systems major and 2+ years’ relevant experience, OR 4+ years of experience in a technical support role
• PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
• Help Desk Support
• Excellent Knowledge of Windows Operating Systems (Windows 10)
• Excellent Knowledge of MS Office Applications
• Working Knowledge of networking including VPN and Wireless support
• Printer Support
• Handheld Scanner Support (Android based)
• Third Party Application Support
• Mobile Phones (iOS based)
• Audio/Video Setups
• Experience working closely with users, vendors, and all levels of management
• Ability to travel up to 10%

Pay Type : Salary

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