The Sr Manager, UX provides every-day leadership and tactical direction to a team (or multiple teams) of Product Designers, Researchers, Content Strategists, and Engineers. This role provides input for the overall user experience strategy based on project experiences/learnings and works through his/her team to ensure that design strategies and standards are applied consistently across projects. This individual is largely accountable for the look and feel, and overall user experience, of the products built and deployed by the Technology organization. This individual manages people (including senior level design and engineering resources) which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members.

Key Responsibilities
 

• Informs internal design methodologies and processes, and translates the UX strategy into tactical direction for design team members
• Leads a team (or teams) of UX team members (design, research, content, engineering), including senior level product designers and engineers, working on complex design projects
• Ensures that high-level UX company standards are consistently applied across projects; seeks to evolve design methodologies and processes with changing industry trends, tools and technologies
• Ensures Lead level Designers consistently complete appropriate level of review and critique before sign-off on high-impact, high-visibility design projects
• Provides day-to-day direction and feedback to team members on design work
• Facilitates the collaboration of team members with cross-functional partners
• Facilitates productive, two-way dialogue between the design team and Technology team
• Provides insightful, tactical direction to team members; coaches and develops team members
• Helps the team solve escalated design problems at the project or product level
• Provides input for departmental budget and forecasting, and manages expenses associated with initiatives within scope of responsibility
• Creates and/or leads the creation of standard operating procedures and Objectives and Key Results (OKRs)
• Controls project risks by analyzing and identifying trigger events, establishing contingency plans and recommending ways to mitigate future risks
• Provides leadership to the team by attracting and hiring talented individuals, setting goals and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change
   

Qualifications

Minimum Qualifications
 

• Bachelor's Degree (or equivalent work experience in a related field)
• 8 years of experience in UX Design, Product Management, or related area
• Experience leading a large-scale team/project within an Agile environment
• 3 years of experience leading project or technical teams with formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching and mentoring to team members
   

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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