Responsibilities

The digital content QA will perform quality assurance of all assets related to online training courses in a variety of learning platforms. The work involves a high volume of course assets in a fluid environment and team members work both independently and collaboratively. Content topics range from the software industry to university degree programs. Course materials include:

1. Written assets: introductions, learning objectives, summaries, quiz questions, readings, faculty- or peer-reviewed activities, rubrics, reading lists, glossaries, and cheat sheets.
2. Audiovisual and interactive assets: hands-on labs, guided projects, interactivities, videos in several formats including screen recorded (PPT, voiceover, video) and fully animated videos.

Responsibilities include:

1. Performing quality assurance processes on content ready for beta in the publishing platforms prior to publishing to meet the high standards and usability specific to each publication platform.
2. Validating that courses conform to established guidelines, including accessibility standards.
3. Logging issues, errors, guidance, and recommendations for improvement and communicating with project managers, publishers, and others on fixes.
4. Actively balancing the work of multiple projects that can be competing assignments in a fast-paced, ever-changing work environment.
5. Troubleshooting publishing and content issues.
6. Working collaboratively with other teams and client contacts to support publishing and content updates on schedule and according to established deadlines.
7. Assisting in creating and maintaining team tools, processes, documentation, and style guides, and providing peer reviews and cross-training of new hires or new-to-role team members as needed.
8. Contributing to the evolution of internal platforms and processes by providing feedback on tool sets, the learner experience, best practices, and workflow optimization.
9. Being cross-trained to assist with digital publishing or content QA as project volume requires.

Qualifications and skills

1. Experience in proofreading or technical testing roles involving user experience and platform functionality.
2. Experience in using content management systems and related tools such as Adobe Creative Cloud/Captivate, Articulate (Rise, Storyline), H5P, TechSmith (Camtasia), Microsoft Office Suite (including Teams), Google docs, Box and Slack is preferred.
3. Experience in the learning and content development industry space, particularly in Coursera and edX, is preferred.
4. Flexibility to work within, and quickly learn different and varied content management systems.
5. Familiarity with HTML, XML, Markdown, the Gits (GitLab, GitHub, Git), LaTeX, and Jira is preferred.
6. Outstanding writing and proofreading skills.
7. Superior attention to detail, ability to follow procedures, and a desire for accuracy in job performance.
8. Ability to follow client and company style guides and best practices.
9. Strong interpersonal and communication skills, and the ability to interact professionally with colleagues at all levels.
10. Excellent organizational and prioritization skills. Ability to track multiple projects and communicate progress to others on the team.
11. Ability to work independently and collaborate with colleagues.
12. Critical thinker and creative problem solver.
13. Three years of experience in proofreading or technical testing roles.

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