Hennessey Digital, a leading search engine optimization (SEO) and digital marketing agency in North America, is seeking a highly organized, self-motivated SEO Account Manager to join its team. The ideal candidate for this role is a consummate team player who is self-motivated, and passionate about online marketing.

We are a fully remote and highly collaborative team of digital marketing thought leaders located all over the world. We provide white-glove service to our clients, and we’re looking for a thoughtful team member who can ensure that all projects are delivered on time, on budget, and on strategy.

We’re a rapidly growing company, it’s important that you have an entrepreneurial attitude, an embracing mindset toward change, and can manage/prioritize multiple concurrent projects.

The desired candidate will possess excellent organizational and communication skills. In addition, the desired candidate will have previous SEO and client services experience.

Essential Duties/Responsibilities

• Manage client communications, conflict resolution, and compliance on client deliverables.
• Foster and cultivate client success, client relationships, and ultimately client retention
• Attend all assigned client calls and take detailed notes in order to assign tasks to the team
• Provide a detailed agenda and recap for all assigned client calls
• Ensure that client issues are dealt with in an efficient manner
• Review all client deliverables to ensure quality standards and client expectations are met
• Work closely with the project team to stay on top of project status and to proactively identify potential issues and/or opportunities within or related to the project
• Coordinate efforts with external partners where needed
• Serve as the “voice of the client,” representing your clients’ needs when dealing with internal stakeholders at all times

Experience

• Minimum of three (3) years of SEO experience
• Minimum of three (3) years in a client facing role
• An up-to-date understanding of Organic Search Engine Optimization, PPC, Social Media, and Content Marketing
• Excellent relationship building skills and extremely personable demeanor
• Highly-organized, detail-oriented and positive attitude
• Ability to effectively communicate our business and services to clients
• Strong sense of urgency to fulfill internal and client needs
• Proven project management skills
• Strong skills in Google Suite
• Working knowledge of HTML and CSS
• Strong knowledge of Google Analytics and similar analytics packages
• Proven ability to translate data into insightful analysis to drive an SEO strategy
• Working knowledge of SEMrush, Ahrefs, Moz, or other SEO tools
• Excellent written and verbal communication skills
• Comfort in dealing with executives and other top-level decision-makers
• Able to handle stressful situations and deadlines well

Degrees, Licensure, and/or Certification

Bachelor’s degree or equivalent experience required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• This position has a range of $60,000 - $90,000. What are your salary expectations? Your final base salary compensation will be determined based on factors such as geographic location (country), skills, education, and/or experience. Due to the high volume of applicants, you must put something in this field to be considered.

Education:

• Bachelor's (Required)

Experience:

• SEO or Digital Marketing: 3 years (Preferred)

Work Location: Remote