Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.

Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.

Axonius has been recognized with the Great Place to Work Certification™ and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on the Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list.

For more on how AFS supports the mission of the U.S. government to improve national security, visit https://www.axonius.com/axonius-federal.

Role Overview:

Axonius Federal Systems is seeking a Senior Technical Account Manager to join our growing team! As a Senior Technical Account Manager at Axonius Federal Systems, you will be responsible for building and maintaining long-term relationships with agency-wide clients, understanding their unique business needs, and aligning Axonius solutions to meet those needs. Your strong technical expertise, combined with exceptional communication and problem-solving skills, will enable you to deliver outstanding customer experiences, drive customer retention and growth, and inspire the Technical Account Manager team.

Key Responsibilities:

1. Serve as the primary technical point of contact for key agency-wide clients, establishing and maintaining strong relationships to become a trusted advisor.
2. Understand clients' business objectives, IT infrastructure, and security requirements to effectively align Axonius solutions with their needs.
3. Conduct in-depth technical presentations, product demonstrations, and training sessions to showcase the value and capabilities of Axonius products and services.
4. Collaborate with cross-functional teams, including sales, customer success, and product management, to ensure successful implementation and adoption of Axonius solutions.
5. Proactively identify opportunities to expand product usage within client organizations, driving upsells and renewals.
6. Provide advanced guidance and troubleshooting assistance to clients, addressing technical challenges, and ensuring smooth operation of Axonius solutions.
7. Act as a customer advocate within Axonius, relaying feedback, feature requests, and enhancement opportunities to the product and engineering teams.
8. Stay up to date with industry trends, emerging technologies, and competitive landscape to maintain a deep understanding of the security and IT landscape.
9. Contribute to the development of technical account management best practices, tools, and processes to enhance customer success and team efficiency.
10. Identify areas of growth and expansion for the Technical Account Management team, working closely with the sales team to identify new business opportunities.
11. Other duties as assigned.

Minimum Requirements:

1. 6+ years of combined experience within the cybersecurity or IT industry, preferably in a federal or enterprise software environment; With 4+ of those years proven experience in a technical account management or customer-facing role.
2. Strong technical background and understanding of IT infrastructure, security technologies, and networking concepts.
3. Strong problem-solving and analytical skills, with the ability to quickly understand and resolve technical issues.

Preferred Qualifications:

1. Bachelor's degree in computer science, information technology, or a related field. A master's degree is a plus.
2. Proficiency in one or more programming languages (Python, Java, etc.) and experience with APIs, scripting, and automation.
3. Familiarity with API’s and their practical application in a real world environment
4. Understanding of data sets and how to effectively extract useful information

We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 dhs.gov/e-verify

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