We are looking for a highly skilled Senior ServiceNow Software Engineer to lead the development, optimization, and strategic evolution of our ServiceNow platform. This role is ideal for a hands-on technical expert with deep knowledge across multiple ServiceNow modules and a strong capability to mentor team members, shape platform governance, and collaborate with business stakeholders to build scalable enterprise solutions.

Key Responsibilities

1. Platform Leadership: Serve as a technical lead for ServiceNow, setting architectural standards, ensuring platform governance, and guiding best practices.
2. Solution Design & Development: Build and maintain advanced ServiceNow components including client/server-side scripts, UI policies, business rules, and custom workflows.
3. Module Expertise: Lead design and implementation across modules such as ITSM, ITOM, CMDB, HRSD, TSM, TNI, WSD, and GRC.
4. Integration: Create secure, scalable integrations with external systems using REST, SOAP, IntegrationHub, and MID Servers.
5. Mentorship: Provide guidance to junior developers, conduct code reviews, and enforce development standards and documentation.
6. Stakeholder Collaboration: Translate business needs into technical requirements through close collaboration with analysts, product owners, and leadership.
7. Platform Optimization: Monitor platform performance, identify areas for automation and enhancement, and drive continuous improvement.
8. Security & Compliance: Ensure compliance with organizational policies and industry standards, including auditability, access control, and secure change management.

Required Qualifications

1. 7 years of hands-on ServiceNow development experience.
2. Strong proficiency with JavaScript, Glide API, and client/server-side scripting in ServiceNow.
3. Proven success implementing and customizing modules like Incident, Problem, Change, CMDB, Discovery, and Service Catalog.
4. Experience with third-party integrations (e.g., Active Directory, Jira, Azure, Splunk, Salesforce).
5. Familiarity with Agile/Scrum methodologies.
6. Excellent communication, leadership, and collaboration skills.

Preferred Qualifications

1. ServiceNow Certified Application Developer (CAD)
2. ServiceNow Certified System Administrator (CSA)
3. Hands-on experience with Flow Designer, IntegrationHub, App Engine Studio, and custom applications
4. Working knowledge of ITIL v4 framework
5. Background in the telecom industry is a strong plus

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