We are looking for a Remote Live Chat Agent to join our customer service team. As a Chat Agent, you’ll be the first point of contact for our customers via live chat, providing fast, accurate, and friendly responses to inquiries. You will assist with product questions, technical support, order status, and general inquiries—all through written communication.

Responsibilities:

1. Respond promptly to customer inquiries via live chat
2. Provide accurate, valid, and complete information using company resources
3. Resolve customer issues efficiently while maintaining a positive and professional tone
4. Escalate unresolved issues to the appropriate internal teams
5. Handle multiple chats simultaneously in a fast-paced environment