Posting Title Personal Health Advocate *THIS IS A FULL TIME POSITION*

Locations Must be located within the Continental United States

Summary of Role At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees. The Personal Health Advocates are a dedicated team of Registered Nurses who assist our members in navigating the healthcare system by facilitating access to healthcare providers, health and benefit information, health services and resources and entitled benefits coverage.

If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the healthcare industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!

Your Success (training and equipment information)

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you (benefits)

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Pay Rate Hourly rate starts at $34 p/hr

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday. It may be necessary, given the business need, to work occasional overtime. Flex hours start times between 12 pm to 1:30 pm EST.

Job Summary

• Professionally answers incoming calls and respond to client inquiries
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.
• Educate members regarding healthcare issues and options.
• Provide members choices in medical care providers and services based on the members’ clinical needs, geographic locations and available benefit offerings.
• Research providers through credentialing, education checks and affiliations with notable medical centers.
• Facilitate communication among members, treating physicians and insurance carriers.
• Help members understand their medical condition, reasons why a certain test is being performed and what to expect from the results.
• Help members ask the rightquestions of their doctor.
• Intercede for the member to obtain an earlier appointment.
• Ensure member receives proper follow-up care after inpatient discharge
• Help members obtain prescription
• Help members with pre-service fee negotiations
• Place outbound follow up calls for issues that cannot be resolved during the initial call
• Respond to member cases in delegate box, answers and after hours calls
• Mentor new team members
• Work in-house and permanent

Minimum Requirements

Experience

• Minimum three to five years clinical and/or medical management experience
• Active and unrestricted State or Multi-State RN License
• Understanding of medical terminology to assist in locating appropriate care options
• Strong Communication skills and phone etiquette
• Strong ability to explain complex issues to employees/retirees
• Highly effective listening skills
• Strong problem solving/issues resolution skills
• Excellent customer service and customer resolution skills
• Organizational and administrative skills
• Experience with Microsoft Word and Excel
• Ability to work in a team environment

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080

Awards 2022:

• Best in Biz Award: Most Customer-Friendly Company of the Year
• Great Place to Work

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Job Type: Full-time

Pay: From $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Telemetry

Standard shift:

• Night shift

Weekly schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

License/Certification:

• RN License (Preferred)
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