QEST Application Specialist

Essential Duties:

Application Specialist will be the central figure in internal and external support of our key business application suite of products. Primary focus being on the SpectraQEST product suite used in the Building and Construction business with support of additional applications being added as bandwidth permits.

Reporting directly to the Application Manager, this position will work closely with business users, 3rd party vendors and internal IT team to provide end user system support, analytical support, define requirements and functional specifications for changes or enhancements, perform system configuration, new user set up, implementation, roll-out activities and training for new features/functionality, systems testing, and create various types of support documentation.

Responsibilities include, but not limited to:

• Perform general system administration duties.
• Provide training to internal users of our applications.
• Manage all process-related items to ensure deliverables are timely, accurate and meeting customer expectations.
• Work with customers and management from key functional areas in refining systems and processes to keep pace with corporate objectives.
• Contribute to the testing of enhancements and resolution of system reported issues.
• Develop and participate in QA and UAT process.
• Work with users and engineering team to identify and prioritize opportunities for system enhancement.
• Work with other internal teams as well as third parties to enable and support integration efforts.
• Coordinate communication to end users and develop super user support network.
• Work with Applications Manager and B&C Management to develop application roadmap.

Specific duties include, but not limited to:

• Set up users with access.
• Provide one-on-one or group training to internal users of our applications.
• Create custom laboratory and field reports as needed.
• Create custom data entry workflows as needed.
• Troubleshoot end user issues.
• Participate in QEST Committee meetings to review and prioritize business requests.
• Coordinate changes/enhancements with the vendor - Spectra QEST through their support portal and customer service specialist.
• Perform QA testing of changes as needed.
• Create Test Scripts and coordinate UAT and sign off with the business for key enhancements/upgrades/new features.
• Work with Special Project staff to discuss new needs or client requests.
• Work with business and B&C Application Manager to develop product road map.
• Work with other internal teams as well as third parties to enable and support integration efforts.

Skills Profile:

• High School Diploma or GED
• Highly organized, self-starter with strong ability to prioritize and multi-task
• Excellent troubleshooting skills
• Strong customer service focus
• Must be flexible and adapt to changing environment
• Ability to work successfully across organizational lines and influence outcomes
• Good understanding of software development and testing methodologies, a plus

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer

When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

#LI-CL2

CA-CL1Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. 

Looking for more jobs near me. Find your favorite job now by visiting our jobs page.