You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Position is responsible for assuring the consistent quality of production by developing and enforcing good printing, proofing and production processes. Ensures and addresses any problems with the product is released, such as a misspelling or unintended messages. Responsible for monitoring, reviewing, routing and escalating requests.

Essential Functions:

Coordinates and facilitates printing requests from internal business customers.

Defines estimated completion dates required for all the printing and mailing of materials.

Tracks, maintains and provides status on print requests and notify management when dates are in jeopardy.

Proofs print requests, validates quality and coordinates with the print room and internal business customers to ensure accuracy and correctness.

Validates quality processes by establishing specifications and quality attributes, and writing and updating quality assurance procedures.

Participate in the planning and estimation of print requests in coordination with the print room.

Monitors the queue for new submissions and routes new requests to the appropriate department and/or queue.

Escalates issues logged in with the appropriate sense of urgency.

Identifies requests that may need assistance moving through the defined stages of workflow.

Assists other departments as needed with the creation of work requests.

Works with members of other departments to facilitate the routing, review, approval and continued operation of work through the system.

Identifies and implements process improvements to streamline print requests and other types of requests.

Recommends and communicates new solutions to solving existing problems.

Captures and reports to leadership detail and summary information that is needed to monitor the effectiveness of quality assurance procedures.

Performs other duties when assigned

Candidate Education: Required A High School or GED Candidate Experience: Required 5+ years of experience in print production with focus on quality assurance in a deadline driven environment

Required Other Demonstrated mechanical aptitude and knowledge of operating all relevant equipment

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Print Quality Assurance Specialist

LOCATION: Troy, Michigan

REQNUMBER: 1340369