Requisition: 76599

PSEG Company: PSEG Long Island

Salary Range: $ 109,100 - $ 181,500

Incentive: PIP 15%

Work Location Category: Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The primary purpose of this position is to plan, direct, and manage a staff of MAST and bargaining unit employees tasked with delivering a variety of technical and physical support aimed to enable the successful operation of the Meter Services department and all of the Customer Operations Organization (Call Center Training, new systems training, etc.), while integrating business processes with the skills and knowledge required for affected employees to safely and effectively perform their job duties.
This position, which includes responsibility for the Training Facility and support for Meter Engineering, is also responsible for leading the work of the trainers and analysts in the management and maintenance of work systems, procedures, and policies that enable and encourage the optimum performance of its personnel and other resources within the aforementioned areas.
This position requires a thorough working knowledge of various technical processes and procedures associated with AMI meters and its associated network, a detailed knowledge of meter types, and system/software applications, including MIMS (Meter Inventory Management System). Additionally, a thorough working knowledge of call center processes and procedures associated with customer inquiries, billing/collection concerns, etc., and supporting system/software applications including, but not limited to, CAS, NICE CXOne, etc.
Direct responsibilities span multiple disciplines and include the development of technical requirements and programs to support the maintenance and troubleshooting of field training, Call Center training, and meter engineering issues, in support of Meter Services and other Customer Operations organizations.

Job Responsibilities

• Manage the scheduling and delivery of training and troubleshooting classes to field and business support personnel, including Meter Services, Call Center and other Customer Operations, and T&D organizations (as it relates to metering).
• Ensure all trainings are delivered in a timely fashion in accordance with required staffing levels and progression schedules.
• Continuously develop training programs, tools, and processes by ensuring the facilitation, design, implementation, and evaluation of a blended learning curriculum, consisting of e-learning virtual modules, classroom training, hands-on learning, and resource materials to be used across the organization.
• Provide necessary approvals for the development and standardization of process and training content to supplement existing documentation library, including but not limited to, incoming technologies to support metering enhancements and the developing AMI network, new Call Center systems and software, etc.
• Manage staff of MAST and bargaining unit employees tasked with delivering a variety of technical and physical support services that enable the successful operation of the Meter Services and Customer Operations Organizations. This includes responsibility for the Training Facility.
• Provide coaching and guidance to newly hired and experienced field technicians and call center representatives, in addition to SMEs and adjunct trainers, on both current and emerging topics.
• Collaborate with Meter Engineering, Field Collections, AMI Measurement Systems, and other Meter Services departments to develop standards and procedures to deliver, improve, and streamline initial and refresher training processes.
• Review drawings and aid Engineering and customers on construction for various interconnection projects across the service territory. Assist with field/site visits to various locations across the region to gain working knowledge of new equipment and support testing of various devices to educate other employees about proper test methodology.
• Collaborate with Call Center Operations, Workforce Management, Customer Office, and other departments to develop standards and procedures to deliver, improve, and streamline new hire and ongoing training processes.
• Ensure training schedule is aligned with employees that require progression and/or refresher trainings.
• Support continuous development of employees through various scorecards and metrics.

Job Specific Qualifications

Required

• Bachelor of Science Degree in Engineering or other technical-related fields with a minimum of (8) eight years of experience in a related industry
• Strong supervisory skills with ability to drive a technical workforce
• Demonstrates managerial competencies with a minimum of (2) two years of experience in supervisory/managerial ability managing a bargaining unit and/or management staff workforce
• Strong working knowledge of the AMI network, meter types, meter test methods, meter installation methods and associated meter systems
• Working knowledge of various manufacturers meter programming software applications
• Strong working knowledge of AMI radio frequency communication systems
• Strong working knowledge of CAS, Call Center/Customer Operations software, and customer billing systems
• Strong focus on safety with detailed knowledge of all rules and hands on practice associated with meter installation and testing applications
• Strong written and communication skills with experience in writing plans, procedures, and designing/delivering training presentations
• Ability to effectively communicate and interact with employees at all levels in the organization
• Good networking skills with demonstrated ability to interact with equipment manufacturers and vendors
• Strong analytical capabilities with experience reviewing existing work procedures to establish methodologies to enhance safety
• Knowledge of union rules/contracts and ability to effectively interact with union leadership
• Abillity to travel to various work locations

Desired

• M.S. Degree in Electrical Engineering or Computer Science
• Thorough knowledge of metering protocols and current testing practices
• Working knowledge of Command Center, MIMS (Meter Inventory Management System), CAS Billing systems, ARIBA, SAP, and meter application software.
• Lean Six Sigma (LSS) continuous improvement certification
• Knowledge of ANSI Standards

Minimum Years of Experience

8 years of experience

Education

Bachelors

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. All drug and alcohol testing for federally regulated roles is inclusive of marijuana. Employees who transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (https://jobs.pseg.com/) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

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