Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!

2023 Awards:

· National Customer Service Association All-Stars Award: Service Organization of the Year.

· Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

Marketing Associate, Client Success

BASIC FUNCTION

Responsible for working with the Client Success Marketing Manager to support client communications and engagement campaigns to retain and grow existing client relationships and enhance value. Associate will work with clients as well as internal teams to develop and write communications and calendars, as well as support client retention efforts as needed within the department.

MAJOR JOB ACCOUNTABILITIES

Content Marketing Functions - Independently write a variety of marketing material including developing and implementing marketing material strategies ensuring content and promotions are coordinated across mediums (e.g., blogs, website, awareness materials, sales material, etc.).

• Write a variety of marketing materials (e.g., e-mail, web content, advertising, brochures, flyers, infographics, social media posts, blog posts, etc.) ensuring each item is carefully proofed and edited prior to publication.
• Research content and resources for materials and communications
• Help managing content on the Member Engagement Platform.
• Write concise, consistently top-notch copy for brochures, magazines, newsletters, direct mail materials, PowerPoint presentations, promotional information, training manuals, white papers, etc., consistent with tone, style, message and branding.
• Partner with internal resources (e.g., sales, marketing, product management, client engagement, etc.) to build and execute communications and calendars.
• Work collaboratively with the editorial, design and executive management marketing team.
• Handle high-volume workload within strict deadlines and production schedules.
• Ensure content provides clear benefits to target audience, conveys the brand voice and personality, and meets high-quality standards.
• Serve as a Subject-Matter-Expert (SME) of product offerings.

Project Management - Provide direction on all assigned projects ensuring follow through from beginning to end of project management life cycle.

• Attend and run client consultation meetings on communication strategies.
• Serve as point for the development of client communications plans.
• Establish standards and strategy for each project.
• Manage all assigned projects from start to finish.
• Continuously monitor tasks and project assignments; identify and resolve problems.

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.

• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met
• Ensure quality resolution and thorough and accurate documentation of issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts.

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Mental and Physical Requirements

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS

• Applicant for this job will be expected to meet the following minimum qualifications.
• Bachelor's degree from an accredited college or university with major course work in marketing, communications, digital media or related field required
• Equivalent work experience in a similar position may be substituted for educational requirements

Experience

• Minimum 5 years’ experience in a content marketing role required, preferably to include content strategy development
• Minimum 3 years of experience in a Business-to-Business environment preferred
• Minimum 1 year of experience in a global, multi-national company preferred

Other

Intermediate knowledge of Word, Excel, PowerPoint and Outlook required

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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