Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rohan Salve at email address rohan.salve@generistek.com can be reached on # 630-576-1935.

We have Contract role IT Support (HW/SW) for our client Denver CO. Please let me know if you or any of your friends would be interested in this position.

Position Details:

IT Support (HW/SW) - Denver CO

Location : Denver CO - 80202

Project Duration : 8 months contract role

Pay Rate : $25.80

Job Description:

IT Support Professional for Hardware and Software (HW/SW)

Summary of the purpose of this position:

Special skills: (Qualifications):
 

• Bachelor's degree from an accredited institution in a field of study related to the work assignment.
• And Two years of professional experience in an occupational field related to the work assigned to the position.
   

OR
 

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.
   

Position Description:

Have to live in Colorado in the Denver metro area- Required to be in person 5 days a week.

Summary of the purpose for this position:
 

• This position serves as the technical liaison between Division staff (business users) and OIT to ensure Division technical support needs are being met. This position serves as front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to OIT staff for further resolution.
• Responsibilities include monitoring OIT service desk requests, elevating required service level, negotiating completion dates, and ensuring follow through on hardware problems, equipment and software purchases, Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule.
• This position takes an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users.
   

55% Duty Statement: Liaison between Division and OIT

Brief Duty Description.
 

• Serve as a BTL for DCPHR, meeting all the requirements of that role as outlined by the BTT.
• Represents the division's interests on various department-wide OIT efforts to improve management of IT functions by serving on the BTT and other required division IT steering committees.
• At the division level, maintains computer and phone inventory, warranty information, monitors OIT Service Desk reports; elevates and ensures follow through on all service requests; negotiates completion of requests in timely manner; ensures service desk tickets are created for equipment reimaging or surplussing, equipment and software purchases, and rollout; coordinates hardware replacement schedule and software renewal schedules with Division managers and OIT, and ensures equipment is reimaged upon position vacancy; coordinates with Division's Personnel Liaison (PL) and Program managers on new hires for allocating or purchasing equipment; ensures OITs project management tool is updated with current Division projects and status.
• Understand the Service Level Agreement (SLA) with OIT and uses the commitments contained within it to negotiate resolutions with OIT staff.
• Maintains knowledge and understanding of emerging technologies and makes recommendations to division leadership on new technical policies, hardware, software, and applications.
• Leads implementation of new applications and monitors/evaluates the effectiveness of new applications
• As appropriate, provides direct technical assistance to DCPHR staff in using new and existing software, hardware, and applications.
• Evaluates technical training needs of division staff, develops and maintains technical training resources, and delivers trainings.
• Maintains current knowledge and understanding of emerging technologies and makes recommendations on all equipment/software purchases based on division goals and objectives.
   

Provide specific examples of regular, ongoing decisions made by this position related to this duty.
 

• Determines when to adopt new hardware/software systems based on division need, interest and warranty requirements.
• Determines when to escalates OIT problems/issues; understands appropriate channels for escalation; determines needs of end-user.
   

15% Duty Statement Business and technical process improvements

Brief Duty Description.
 

• This position provides project support for division process improvement efforts.
• Assists with creating, maintaining and implementing division-wide processes in collaboration with and under the guidance of the Unit Manager.
• Assesses existing business processes and making recommendations on improving efficiency using the LEAN and 5S methodologies.
• Gathers and synthesizing data; making recommendations and implementing changes related to waste reduction and improved customer service.
• Meets with division staff who are stakeholders in a particular process to obtain their feedback and incorporate it into new processes.
• Drafts processes and procedures for new and existing division-wide activities.
• Coordinating project and planning around new process implementation
• Drafts and sending correspondence to all division staff informing them of new processes, timelines, and other pertinent information.
• Periodically reviews new processes after implementation to ensure effectiveness; update processes as required to improve efficiency and customer service.
   

10% Duty Statement IT and telecommunications procurement

Brief Duty Description.
 

• Responsible for staying informed on state price agreements and purchasing procedures for telecommunications and IT-related goods and services.
• Serves as a resource to division staff regarding their technical procurement needs, including providing recommendations on software and hardware solutions, assisting with IT procurements, and providing direct technical assistance when appropriate.
• Process assigned requests and review for compliance with state and department fiscal rules for items including but not limited to: ITSRs and Telecom request forms.
• Reviews and approves all lTSRs exceeding $5,000 as BTL.
• Provide oversight and guidance to division staff in identifying all required documentation for IT-related purchase order (PO) requests.
• Provides division staff with technical guidance and assistance in procurement, scope of work drafting, and PO initiation for IT-related purchases.
• Creates and monitors ITSR POs throughout the approval process by utilizing the CORE system.
• Reviews and processes assigned purchase requests in accordance with Operations Branch policies and works with purchase requestor as necessary to obtain required purchasing information.
• Manages procurement card use within state and department fiscal rules, including retaining all appropriate documentation on purchases, maintaining a monthly log of purchases, obtaining all necessary signatures, applying correct allocations in the electronic banking system, and submitting required documents by established.
• Ensures purchases are made within the limitations of the state procurement rules and department requirements.
   

15% Duty Statement direct user technology assistance

Brief Duty Description.
 

• Respond to user technology issues, diagnose hardware malfunction
• Assist employees with configuration of newly deployed hardware
   

5% Duty Statement Other Duties as Assigned

Brief Duty Description.
 

• Attends meetings, serves on task forces or teams, completes projects, and performs other duties as assigned by the supervisor.
   

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rohan Salve at email address rohan.salve@generistek.com can be reached on # 630-576-1935.

About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.

Company Description

At Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.

At Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.

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