IT SUPPORT SPECIALIST | LAW FIRM | CLEVELAND, OH | $60,000 - $75,000

⭐ ARE YOU LOOKING TO WORK FOR AN INDUSTRY-LEADING LAW FIRM?

⭐ DO YOU WANT TO WORK IN A COLLABORATIVE, CURIOUS & INCLUSIVE TEAM?

⭐ ARE YOU HIGHLY MOTIVATED & LOOKING TO TAKE OWNERSHIP OF AN ENVIRONMENT?

If the answer is yes, then this could be the right opportunity for you!

We are working with an industry-leading law firm who are looking to bring onboard an IT Support Specialist to join their Cleveland office. You will be the face of IT, acting as the main point of contact for end-users and executives, solving mission critical incidents in a timely and efficient manner. You will work closely with several teams throughout the IT department to solve issues, as well as identify & recommend solutions for continuous improvement to their environment.

What will the job look like?

• Troubleshoot & resolve technical issues via phone, email & in-person.
• Identify & recommend solutions for continuous improvement.
• Collaborate with teams throughout the IT department to escalate & resolve incidents.
• Create documentation & knowledge-based articles to improve efficiency.

What do you need?

• 2+ years of experience working in a support-focused role.
• Worked in a Windows environment with the MS stack.
• Understanding of networking fundamentals & hardware support.
• Experience working in the legal industry is highly desirable.

What is in it for you?

• Join a global company with unlimited opportunity for progression.
• A company that invest heavily in technology & understands its value.
• Comprehensive benefits package with a generous annual bonus.

The company are looking to start interviewing this week, so apply now for immediate consideration.

📞 646 980 4134

📧 r.trubey@franklinfitch.com

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