At January, we work to ensure that borrowers who fall behind on debt are treated with dignity. Owing to outdated processes and bad actors, traditional debt collection is rife with harassment and fraud. Our products tackle this by helping financial institutions modernize collections, giving borrowers simpler and more compassionate ways to get back on track.

As a Help Desk Engineer at January, you will focus your expertise on enabling employees to better perform their duties by removing roadblocks to productivity, while using your interest in security to help keep our systems safe to use. You’ll be the first Help Desk Engineer at the company, and consequently you’ll have the opportunity to help shape the role at the company. You’ll report into the Engineering Manager for our Platform Team.

Your impact:

• Resolve issues with laptops, software, internet, VPN, security, printing, and network communications.
• Ensure that our software remains updated against the latest vulnerabilities
• Help integrate new software systems and roll them out to the company
• Work closely with our platform team to shape the future of maintaining safe and secure internal systems
• Be in charge of procuring and configuring new equipment

You may be a fit if you have:

• A keen interest in computer hardware and software. You are the person that your family and friends go to for help with their computers.
• Experience administering and troubleshooting devices running OS X.
• A knack for figuring out the root cause of problems and fixing them in an enduring manner.
• An interest in securing systems and you want to take that knowledge to the next level.
• Experience or interest in cloud-centric technologies.
• Great written and verbal communication skills.

What we can offer you:

• Hybrid and remote work opportunities, allowing you to work in the office and from home on a schedule that works for you
• Pet-friendly office (only in NYC, for now!)
• Competitive equity packages, giving you a chance to feel true ownership of your work
• Unlimited PTO so you can take the time you need to rest and recharge
• Flexible work hours for better work/life balance
• Generous new parent leave program for all employees to enjoy bonding time
• Free lunches for team socializing activities
• Annual learning and development budget to invest in your professional growth
• 401k so you can invest in your future
• Gym membership reimbursement
• Medical, dental, and vision insurance
• Free access to the mental well-being platform Spring Health plus 3 free virtual sessions with a Spring Health licensed therapist.
• Commuter benefits for your travel to/from the office
• Endless growth opportunity and the ability to take on new and exciting challenges

January believes in doing its part to help close the wage gap that continues to plague much of the US workforce. We offer transparent and equitable compensation packages to all existing and future January team members.

Our compensation range for the Helpdesk Engineer Role is $75,000 to $115,000 annually. We determine the final package by considering experience, applicable education and training, and relevant skills derived throughout our interview process.

This role also includes a competitive equity package, giving you a chance to feel true ownership of your work.

To learn more about what it’s like to work with us, check out our Glassdoor reviews. We think our track record speaks best.

January is an equal opportunity employer and does not discriminate on the basis of race, color, creed, ethnicity, sex, gender identity, sexual orientation, religion, disability, age, veteran status, or any other category protected by law.

At January, we believe that diversity of outlooks, demographics, identities, and life experiences enable companies to build the best products. More diversity means more empathy with different types of people. This matters a lot for us, since so many borrowers in financial distress with whom we engage come from underrepresented backgrounds. We practice what we preach and look forward to continuing to grow and build on our already diverse team.

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