Reports To: General Manager
Uniform: Issued Shirt, Name Badge, Slacks, Neat and well kept appearance, Cleanliness

Position Overview:
Responsible to assist the General Manager to lead, support and direct all hotel operations. Shares in the responsibility for the financial success, as well as the sales and marketing of the operation. Shares in the responsibility for safety, security, and overall maintenance of the building. Helps the General Manager direct the operations of the property ensuring the highest levels of guest and associate satisfaction while maximizing operational quality, revenues, profitability, and efficiency.

Essential Functions:

• Perform, as directed by GM, regular property inspections, with the assistance of a qualified Department Manager, to validate the proper functioning of each hotel department. Note all variances and implement action plans with appropriate department managers to improve and correct such variances.
• Assist GM in monitoring department managers’ performance in areas of: guest service, food quality, proper guestroom cleanliness, property and grounds maintenance, security, guest and associate safety, fire safety, and proactive sanitation practices. Monitor other manager responsibilities to include expense control, operational quality, training standards, procedures, recipes, product specs, proper equipment, certifications, health codes, franchise compliance and local, state and federal compliance issues.
• Take a hands-on approach when working with staff and when directing your department managers. Help to cover front desk shifts, assist in sales, help clean rooms, or assist in maintenance when necessary and to maintain proper role model credibility. Do what is necessary to get the job done.
• Play a major role in guaranteeing guest satisfaction by responding to in-house guest issues, resolving guest complaints and greeting in-house guests. Respond to any guest comments or unsatisfactory reports. Assist GM in monitoring all social media feedback and work to maintain a positive online and social media reputation.
• Assist GM in recruiting, hiring, training and retention of hotel staff
• Prepares weekly forecast and schedules. Monitors and adjusts for any major change in occupancy levels. Making sure all shifts are staffed.
• With the FOM, supervise the Front Desk operation to provide efficient and courteous service to each guest and maximize guest room revenue through closely monitoring yield management.
• Maintains proper statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information; prepares follow-up and/or forecasts to aid in management decision making.
• Help conduct appropriate and timely communication between all managers and departments, especially during operations. Share daily communication for shift or daily operations information and provide feedback to your management team through the use of a management daily log.
• Help GM with the expectations of all Department Managers to hire proper candidates in their departments, conduct orientations, complete new hire forms and utilize company training tools and procedures with new staff. Confirm they conduct at least an annual evaluation for all staff, are able to coach, counsel, discipline or conduct terminations using proper documentation procedure and guidelines.
• Works closely with sales, catering, housekeeping, maintenance, and other departments to properly plan and coordinate hotel-housing activities.
• Supervises the accurate listing of all future reservations to assure each registered guest of a room while maximizing total room occupancy.
• Provides effective sales effort at Front Desk to maximize room’s revenue.
• Conducts daily inspection of Front Desk area, lobby space, brochure racks, etc. to assure their cleanliness and orderly condition.
• Conducts and/or attends meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency.
• Complete group and corporate tracking reports and monitor the results.
• Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities.
• Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of the hotel to achieve objectives, public recognition and acceptance.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attentions o prompt corrective action can be taken when appropriate.
• Help conduct appropriate and timely communication between all managers and departments, especially during operations. Share daily communication for shift or daily operations information and provide feedback to your management team through the use of a management daily log. Verify staff is in proper uniform and adheres to appearance guidelines. Confirm staff conducts themselves in a professional manner.
• Follows all OSHA and hotel safety policies and procedures.
• Complete all appraisal forms accurately and on time.
• Maintain all equipment and keep complete supplies inventory.
• Closely monitor inter-departmental communications.
• Take an active part in property budgeting process end subsequent quarterly projections.
• Create social media calendar and develop content
• Monitor reservation system for close out dates, rates, and room type availability.
• Acts as on call manager at the front desk in case of emergency shift changes in coverage.
• Will be the acting GM for the property when GM is away and off property for business or personal reasons.
• Regular attendance, 40-45 hours per week

Physical Requirements:

• Requires standing for long periods of time while helping guests.
• Requires sitting then standing for long periods of time.
• Requires walking back and forth while helping guests.
• Requires bedding down and picking up supplies. Maximum lift is 35 pounds.

Education: High School Educations, some college preferred.

Experience: Previous leadership experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 1 year (Required)

Work Location: In person

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