At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.

We are looking for someone to serve as the leader of a particular client group within the Editorial Services division and serve as a primary point of contact for both the client and employees working directly with that client. In addition to leadership responsibilities, the Client Manager will also fully or partially manage one or more journals.

How you will make an impact:

• You’ll monitor the distribution of work/time in the client groups and identify the needs of the division.
• You’ll work directly with the Senior Manager to develop client teams and share employees effectively.
• You’ll identify and address any problems with tasks/employees to ensure client satisfaction.
• You’ll collect and record institutional knowledge about each client share with team as relevant.
• You’ll ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices. As well as improve internal processes, protocols, and best practices for their respective client group.
• You’ll become familiar with all team members' skills and professional ambitions and contribute to performance reviews for direct and/or indirect reports.

We are looking for people who:

• Have a bachelor’s Degree in a relevant field
• Have a minimum of 2 years in a publishing-related role
• Have a minimum of 1 year of intensive team collaboration that shows potential for growth in employer management skills or prior employee management experience.
• Can serve as a resource for answering employee questions about J&J company policies and enforcing those policies.
• Can continue to learn about and utilize industry-level publishing concepts.
• Have proficiency in at least one major online peer review system
• Have experience providing outstanding customer service, directly managing complex client projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies

When applying, please attach your resume/CV to be considered.

#LI-JG2 #LI-Remote

Location/Division:

Cary, NC, USA

Job Requisition:

R2300967

Remote Location:

No

Time Type:

Full_time

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