We are partnering with our client to assist with their search for a Director of IT Operations. Our client is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. They work to deliver the highest standards of care, advance the science of the developing brain, and empower parents, professionals, and policymakers to support children when and where they need it most.

The Director of IT Operations is responsible for overseeing the day-to-day operations of the IT Department. The Director of IT Operations serves as a departmental manager for IT Infrastructure, operations, cost-optimization, and efficiency improvements. The Director of IT Operations will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.

Responsibilities:

• Responsible for the day-to-day operations of IT infrastructure including but not limited to: Network (wired internet/wifi), VOIP and video conferencing systems, IT hardware (servers, storage units, computers, laptops, printers, scanners, mobile devices), certain clinical or business-related applications and software.
• Assess, implement, and manage best practices in information security and practice solutions for assigned systems and hardware including but not limited to role-based access, account re-certification, security risk assessments, data privacy controls and change control tracking.
• Collaborate with IT and Business leadership in planning and implementing technology roadmaps.
• Responsible for creating and maintaining standard operating procedures across the IT Department including but not limited to: Business Continuity and Disaster Recovery, Incident & Crisis Management, Service Desk operations, and Change Management.
• Manage the operational and capital budget for key aspects of the IT department including but not limited to system infrastructure, hardware, networks, security, and applications.
• Establish key metrics for IT operations and infrastructure including ITSM ITIL based metrics for service management.

Qualifications:

• Master’s Degree in Computer Information Systems or relevant equivalent.
• Minimum of 10 years’ experience working in a senior IT position.
• Proven experience in IT infrastructure strategic planning and development, project management, and/or policy & procedure development.
• Demonstrates a deep knowledge of network infrastructure technologies and cybersecurity controls.
• Experience in Microsoft 365 and Google Workspace environments, Hybrid Windows and MacOS endpoint environments, Cisco Networking equipment, Windows and Linux server environments, Cloud architecture (AWS) and server virtualization (VMWare).
• Strong interpersonal, communication, and customer service skills.
• Excellent judgment and creative problem-solving skills, including conflict resolution.
• Experience with managing subject matter experts and cross-functional IT professionals including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Professional demeanor and attitude.
• Self-starter, attentive to detail and team player able to establish and maintain effective working relationships.

The anticipated salary range for this position is $155,218 - $170,000annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

Special Considerations:
All new hires must be vaccinated and must stay up to date with vaccines against the COVID-19 virus unless they have been granted a reasonable accommodation for religion or disability. If you are offered employment with our client, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by our client.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

Job Type: Full-time

Pay: $155,218.00 - $170,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Can you commute to Manhattan 2-3 days per week?
• Will you require any form of work sponsorship now or in the future?

Work Location: In person

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