We are seeking a Deskside Support Technician who will provide support for technical devices, networks, servers, and related software/applications. Supports incident management for multi-platform environments that require procedural disciplines and applicable technical disciplines. Performs line-of-business production support tasks including quickly identifying and deploying appropriate management and technical support resources required for a wide variety of customer applications and operational problem events.

Responsibilities:

• Provide support for devices, hardware, and software/ applications; works with department and customers to resolve and troubleshoot moderately complex technical issues.
• Participates in problem analysis and root cause analysis.
• Assists with relocation of PCs, surplus equipment, and disposal activities; may maintain asset inventory.
• Verify authority using various tools and administering access to securely perform support tasks.
• Proactively address customer connectivity and availability interruptions.
• Provide essential communication support during IT incidents or operational problems.
• May participate in special project teams to address end-user computing needs and technical integration.

Experience and Education:

• HS diploma required; Associate’s degree preferred.
• 3+ years of relevant work experience
• May require extended work hours and/or schedule flexibility as unexpected situations and/or workflow dictate.
• Strong attention to detail
• Strong oral and written communication, ability to interact on required information and concepts with people at all levels of the organization. Ability to translate highly technical information into non-technical terms for end-users.
• Excellent computer skills including Microsoft Office along with various other software applications as needed for the role.
• Proficient ability to install, configure, troubleshoot, and monitor various devices, hardware, and software applications.
• Thorough knowledge of field and industry practices
• Position requires continuous visual concentration and manual dexterity to operate PC.

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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