Optomi, in partnership with a leading insurance technology organization, is seeking a Conversational Designer to design intuitive, AI-driven customer support experiences within a digital self-service platform. This role focuses on crafting clear, helpful, and human-centered chatbot interactions that improve usability, deflect support volume, and enhance the overall customer journey.

Candidates must be based in the US and able to accommodate Eastern Time Zone (EST) business hours.

Responsibilities

1. Design end-to-end conversational experiences, including chatbot flows and virtual assistant interactions, across customer-facing platforms
2. Collaborate with cross-functional teams including Product, UX Design, Engineering, and Business to integrate conversational logic into digital tools
3. Conduct user research and analyze behavioral data to inform natural language patterns, identify pain points, and refine content strategy
4. Create conversation maps, scripts, prototypes, and logic frameworks for implementation
5. Develop consistent voice and tone across automated messaging in alignment with brand guidelines
6. Continuously iterate based on user feedback, testing insights, and platform performance metrics

Qualifications

1. 3-5+ years of experience in Conversational Design, UX Writing, Voice UI, or related roles
2. Proven experience designing chatbot or virtual assistant flows, with a focus on user intent and successful task completion
3. Strong understanding of natural language processing (NLP/NLU) principles and conversational logic design
4. Proficiency in tools such as Figma, Miro, or conversation design platforms (e.g., Voiceflow, Botmock, Dialogflow)
5. Ability to thrive in a fast-paced, outcomes-driven environment—comfortable owning work from discovery to delivery
6. Excellent communication and collaboration skills, with a self-starter mentality

Preferred Qualifications

1. Experience with platforms such as Salesforce, Microsoft Dynamics, or Fusion
2. Background in customer support, service design, or UX design for self-service portals
3. Familiarity with accessibility standards and inclusive content best practices

Are you looking for remote jobs near your area? At Yulys, thousands of employers are looking for exceptional talent like yours. Find a perfect job now.