Content Writer

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.

Additional information on USF programs can be found at: https://www.usac.org/about/

USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.  We are currently seeking an experienced, dynamic and collaborative professional to serve as a Content Writer for the Shared Services team.  

The Content Writer ensures that USAC’s written and digital communications are clearly and concisely written,
reflecting the organization’s voice, style and brand standards. The individual in this role will be responsible for
drafting and editing effective communication outreach materials for USAC’s target audiences.

• Plan, edit and write content for a variety of communications mediums, such as web, monthly
magazine or regular email bulletin. You may also be required to work on the layout of content.
• Collaborate with USAC teams to support the development and editing of clear, concise stakeholder
communications.
• Review USAC internal and external written communications including memos, emails and online
content to ensure they reflect USAC brand standards.
• Copyedit written materials efficiently and effectively.
• Ensure communications messages are consistent across all mediums.
• Self-manage projects in terms of identifying needs, developing project plans, holding stakeholders
accountable, communicating effectively across project stakeholders, and coordinating content.
• Work collaboratively across all levels of the business, from executive leaders to non-management
employees, to gather information, analyze it and create messages, articles, stories, white papers, etc.
• Other duties, as assigned

Education, Experience, And Skills:

• Bachelor Degree and/or relevant technical training and certifications.
• Three (3) to Four (4) years of directly related experience.
• One (1) to Two (2) years of experience with IT systems and components.
• Two (2) years of editing, writing, marketing or communications experience.
• Effective written communication skills and experience developing content for diverse audiences.
• Excellent critical thinking skills as well as the ability to exercise sound judgment, discretion and integrity.
• Experience editing material for a variety of mediums including online content, memos, emails and internal
documents.
• Excellent customer services and interpersonal skills.
• Ability to build strong relationships.
• Excellent analytical and proven problem solving skills.
• Proven ability to collaborate, influence and drive for results at all levels of the organization.
• Able to manage multiple priorities and work with a sense of urgency to meet tight deadlines.
• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio) and Prezi.
• Familiarity with public relations strategies and brand development and standards.

Responsibilities

• Plan, edit and write content for a variety of communications mediums, such as web, monthly
magazine or regular email bulletin. You may also be required to work on the layout of content.
• Collaborate with USAC teams to support the development and editing of clear, concise stakeholder
communications.
• Review USAC internal and external written communications including memos, emails and online
content to ensure they reflect USAC brand standards.
• Copyedit written materials efficiently and effectively.
• Ensure communications messages are consistent across all mediums.
• Self-manage projects in terms of identifying needs, developing project plans, holding stakeholders
accountable, communicating effectively across project stakeholders, and coordinating content.
• Work collaboratively across all levels of the business, from executive leaders to non-management
employees, to gather information, analyze it and create messages, articles, stories, white papers, etc.
• Other duties, as assigned

Education, Experience, And Skills:

• Bachelor Degree and/or relevant technical training and certifications.
• Three (3) to Four (4) years of directly related experience.
• One (1) to Two (2) years of experience with IT systems and components.
• Two (2) years of editing, writing, marketing or communications experience.
• Effective written communication skills and experience developing content for diverse audiences.
• Excellent critical thinking skills as well as the ability to exercise sound judgment, discretion and integrity.
• Experience editing material for a variety of mediums including online content, memos, emails and internal
documents.
• Excellent customer services and interpersonal skills.
• Ability to build strong relationships.
• Excellent analytical and proven problem solving skills.
• Proven ability to collaborate, influence and drive for results at all levels of the organization.
• Able to manage multiple priorities and work with a sense of urgency to meet tight deadlines.
• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio) and Prezi.
• Familiarity with public relations strategies and brand development and standards.

Knowledge and Skills

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.

Additional information on USF programs can be found at: https://www.usac.org/about/

USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

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