Position Summary:

 

The Computer Hardware Engineer I provides front-line hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations.

 

Essential Functions and Responsibilities As Assigned:

 

1. Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
2. Manages the diagnoses and repair of various computer hardware types including first level network hardware support.
3. Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.
4. Performs rack and stack activities for network and server infrastructure hardware
5. Assists in the organization and inventory of desktop hardware and software resources.
6. Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.
7. Addresses IT issues or concerns proactively while completing support visits and follow up by opening services incidents to document the work performed.

 

Qualifications:

 

Required:

 

• High school diploma or GED.
• Two years of experience working in a Desktop Support/Client Services role.

 

OR

 

• Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.
• One year experience in a Desktop Support/Client Services role.

 

Preferred:

 

• Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications