Requirements

Description and Requirements

The SHU Case Manager is responsible for managing assigned caseload, updating claim records, following plans, providing exemplary customer service in a timely and accurate manner by processing group disability income insurance claims in a timely and accurate manner.

Success in this role requires strong customer skills and organization. The SHU Case Manager is responsible for managing a caseload of LTD claims along with evaluating Claimant eligibility via information received from Claimant, Attending Physician and Employer.

Job Location: Must be commutable distance to MetLife Office - Puerto Rico or Oriskany NY

In office once a month for office meetings

Summary of Responsibilities:

Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.

Principal Responsibilities:

• Manages assigned caseload of long-term disability (LTD) claims.
• Determines whether to suspend, terminate, or pay claims.
• Updates current claims records (inputs data).
• Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
• Follows plans to closure.
• Follows established claim policies and practices to resolve claims and issues.
• Performs other related duties as assigned or required.
  
  
  

Supervisory Responsibilities: None.

Job Requirements

Required Qualifications:

• High school diploma or equivalent
• 1+ years customer service experience
  
  
  

Preferred Qualifications:

• Excellent communications skills
• Ability to prioritize and multitask
• Ability to think abstractly
• Keyboarding skills
• Spanish Bilingual Preferred
  
  
  

The salary range for applicants for this position is $41,600 - $45,000.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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