As an Assistant Property Manager you will be responsible for assisting with the daily management of a a cooperative property in Long Island City.

Your Responsibilities:

• Responsible assisting in the daily management of a cooperative property.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Write, prepare, and distribute all memos, notices, and other correspondences in regards to building changes, updates, or property information.
• Daily checking of the Company's 24/7 Customer Care Call Center log for issues and inquires.
• Generate automated voice messages and email blasts as required.
• Responsible for being the first point on contact in the management office such as residents, vendors, salespeople, NYC Agency Officials, etc.
• Generate work orders in BuildingLink and coordinate scheduling as necessary.
• Close and update work orders in BuildingLink.
• Apply charge backs derived from work orders on the Zendesk platform.
• Scan and enter all alteration agreements into BuildingLink and the shared drive.
• Responsible for the upload of property documents to in-house resident and building database, FSRconnect, and ensure that task lists are kept current.
• Apply charges and credits to accounts as needed via Zendesk.
• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.
• Upload all security and incident reports and file accordingly.
• Perform and assist with any operations as required to maintain workflow and to meet schedules.
• Maintain and generate exterminator list.
• Process and securely store maintenance checks.
• Responsible for receiving and conveying decisions from the occupancy committee regarding a sale or sublease application by notifying the brokers for the buyer, seller, their respective attorneys, and the closing agent.
• Arrange potential buyer interviews with the Board of Directors of the building and consistently follow up on outcomes while assisting on any questions or concerns that may arise.
• Schedule and coordinate large deliveries with regards to COI information and informing the building staff accordingly.
• Responsible for requiring proper vendor insurance with Vive.
• Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.
• Complete special projects for both the client and managers as assigned.
• Participate in a variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Act as liaison between Board of Directors, tenants and Company.
• Consistently maintain knowledge and changes of the property.
• Maintain Board meeting minutes and ensure minutes are produced timely, accurately, and organized with the latest meeting information.
• Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.
• Distribute approved monthly financial reports to the Director of Boards as required.
• Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies and etc. Must also attend the annual meeting with the property manager.
• Provide questionnaires and insurance certificates for the building.
• Use good judgment in regards to charging the appropriate fees where applicable.
• Assist with the contractor and vendor selection for all capital improvement projects and assignments.
• Promote ancillary services (e.g. construction management, energy, sales and mortgage brokerage, etc.).
• Maintain substantial compliance with Best Practices, particularly FSRconnect.
• Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.
• Maintain substantial compliance with Best Practices, particularly FSRconnect.

Skills & Qualifications:

• Two-Seven (2-7) years' experience in New York City residential condominium and cooperative property management.
• NY state notary license or ability to obtain license within 60 days of commencing employment.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• NY State Notary License or ability to obtain license within 60 days of commencing employment.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Driven and motivated.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and Windows environment necessary.
• Experience with BuildingLink, Key Link, and ability to work smart phone applications such as Geo required.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$50000 - $65000 / year

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