The White Mountain Hotel & Resort is searching for a competent and driven Assistant General Manager.
Work in a beautiful 4-star resort located at the base of Whitehorse Ledge in North Conway, NH overlooking the Mt. Washington Valley. The property is an 80 room luxury resort and has recently undergone a $3.5 Million renovation, making the Resort one of the area's top rated Hotels in both accommodations and dining.
Job Summary:
To promote and create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential.
Effectively monitor and actively participate in the sales efforts of the hotel with special emphasis on food and beverage.
Provide all employees with the orientation, training, and resources necessary to ensure employees effectiveness and continued development.
Responsible for the physical appearance of the restaurant, meeting rooms, lounge, kitchen, storage areas, and front and back of the house areas.
Responsible For:
Controller
Director of Sales & Marketing
Executive Chef
Maintenance Manager
Front Desk Manager
Housekeeping Manager
Dining Room Manager
Essential Duties and Responsibilities:
- Oversee all of the major operations of the departments listed above.
- Effectively schedule, monitor, and evaluate controllable expenditures to stay within the constraints of the established budget.
- Budgeting and controlling costs through daily payrolls, staffing by arrivals and departures and monitoring of purchases daily.
- Maintain a professional image for all areas of the Hotel.
- Maintain the Property Management System (Springer Miller) for the Hotel, as well as the Point of Sale system (Digital Dining) for the restaurant.
- Liaison between guests and the hotel in resolving issues.
- Maintain relationship and websites for key online partners, such as Expedia and Booking.com
- Update and maintain all pool memberships for outside guests.
- Track all city ledger accounts.
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
- To be readily available at all times to deal with problems or complaints.
- To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
- To ensure that reservations are taken correctly and courteously.
- To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
- To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
- To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- To ensure that accounts are balanced daily.
- To ensure effective and speedy check-out facilities.
- To ensure that luggage is delivered to and collected from rooms speedily.
- To ensure that enquiries and messages are dealt with courteously and efficiently.
- To ensure that all Front of House staff are correctly dressed at all times.
- To ensure that all Front of House areas are clean and tidy at all times.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- To ensure maximum security of all items left in safety deposit boxes.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
- To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
- To hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To facilitate regular meetings with all Heads of Departments. To ensure that manning levels are correct and these are not exceeded without permission.
- To ensure maximum security in all areas under our control.
- To attend Management Meetings as required.
- To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To ensure accurate and timeous submission of all reports and administrative work.
- To prepare and submit on the required format annual budgetary information and updates as required.
- To monitor trends within the industry and make suggestions how these could be implemented.
Qualifications:
- Excellent communication and organizational skills.
- Ability to manage multiple tasks simultaneously.
- Strong interpersonal/leadership skills, professional caring approach towards employees.
- Experience in cash handling, accounting and computer systems.
- Able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
- Maintain composure and objectivity under pressure.
- Background in the Hospitality Industry.
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