Under the general direction of the Arts Access Services Lead (AASL), the Arts Access Services Assistant (AASA) performs all Arts Library Access Services operations and assists with supervising student staff. Major duties include circulation desk activities, assisting with the supervision and training of student staff; public service; course reserves processing; handling billing questions; stacks and item record maintenance; library card issuance; serving as the building contact for user complaints and safety and security issues; and basic technical processing. The AASA is responsible for supervising the Arts Access Services department and ensuring all access and public service functions are efficiently performed in the absence of the Access Services Lead. Occasional evening and weekend hours may be assigned to cover for staff shortages during those hours. The AASA assists in the library's efforts to connect with patrons through various official UCLA Library web and outreach outlets in order to promote and provide library services, foster a sense of community, and to resolve problems.

The Arts Library has more than 270,000 books in the fields of architecture, architectural history, art, art history, design, film, television, photography, theater, and allied disciplines. The Access Services Department provides services for circulation, reserves, stacks maintenance and retrieval, microforms and media, billing, telephone information operations, and building and mailroom operations. Annually, the Arts Library circulates more than 29,000 items, processes over 2,000 reserves, and shelves more than 28,000 items. The Arts Access Services Department has 2 Full-Time Equivalent (FTE) career staff and 5 FTE student employees (approx. 16 students).

Percentage of Time:
100

Shift Start:
9:00 am

Shift End:
6:00 pm

Qualifications for Position

22
Records

Qualifications

Required/Preferred

1. Strong oral communication skills and the ability to convey information clearly and concisely to a variety of individuals including library patrons, peers, subordinates, and supervisors.

Required

2. Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, and to thrive in a team-based environment. Skill in fostering teamwork among others.

Required

3. Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.

Required

4. Ability to perform successfully and function effectively in the face of numerous interruptions and distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload and assignments, deadlines, competing requirements and priorities, and heavy workloads.

Required

5. Demonstrated computer skills including Microsoft Office (Word, Excel, etc.), email, client/server database systems, and various other software packages.

Required

6. Demonstrated skill in working with cloud-based software platforms such as Google Docs, Google Drive, Dropbox, and other file- and resource-sharing online tools for professional/work purposes.

Required

7. Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, student employee evaluations, manuals, reports, etc).

Required

8. Interpersonal and problem-solving skills necessary to foster cooperative working relationships among Access Services Department and other Library staff and safety and law enforcement personnel.

Required

9. Ability to assist with supervising student employees including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.

Required

10. Skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns.

Required

11. Ability to work independently and follow through on assignments with minimal direction.

Required

12. Ability to follow directions from supervisor and to provide clear directions to student employees.

Required

13. Skill in operating a variety of office equipment: Network connected computers, photocopiers, printers, fax machines, scanners, etc.

Required

14. Ability to get to work reliably and on time and to be present in the workplace during normal working hours.

Required

15. Ability to lift and carry up to 25 lbs. and to push book trucks. Ability to kneel, climb stairs and ladders, balance, stoop, crouch, and reach.

Required

16. Demonstrated experience with university library circulation policies and loan desk procedures in an academic, research or public library environment.

Required

17. Working knowledge of an integrated library system and consortial library systems, specifically circulation and cataloging clients.

Preferred

18. Demonstrated experience with UCLA Library call number system and shelving designations.

Preferred

19. General knowledge of library cataloging and processing procedures.

Preferred

20. Working knowledge of university and library personnel policies and procedures relating to student employees.

Preferred

21. Working knowledge of updating websites through a content management system.

Preferred

22. Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.

Preferred

Additional Posting Information

Bargaining Unit:
CX-Clerical & Allied Services

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