We are seeking a knowledgeable Application/System Support Engineer to provide excellent support to our internal and external teams. Must have solid understanding of how the applications/systems work and perform troubleshooting, respond to assistance requests and handle technical issues in a timely manner. Monitor and maintain the efficiency of our software applications and system.

Essential Job Functions

• Supervise all alerts related to application and system procedures and provide services proactively.
• Perform root cause assessment and debug all issues related to Expendable ERP, and availability of applications.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issue.
• Application/System support engineer will be first to respond to problems. In case unable to solve the problem, will have a responsibility to alert to Manager.
• Provide desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology,. System Administration or a closely related field or equivalent experience required
• Excellent verbal and written communication skills
• Advance computer skills (ERP Software, etc.)
• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 5+ years of database, network administration, and system administration experience with a history of accomplishment.
• Working knowledge of virtualization, VMWare, or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• System administration and IT certifications in Microsoft, or other network related fields are a plus

Competencies:

• Integrity & Honesty
• Strong Analytical Skills
• Efficient Execution
• Excellent Communicator
• Planning/Organized
• Time Sensitive Deadlines
• Attention to Detail
• Resourceful
• Prioritize

Salary range $60,000 - $70,000 (dependent upon experience)

Additional Information

BENEFITS OF WORKING HERE

• Medical, Dental, and Vision Coverage
• 401K matching
• Life Insurance
• Long term and short-term disability
• Paid time off (PTO)
• Company sponsored events
• Maxtec is a growing company with new and exciting opportunities
• Team atmosphere where people are passionate.

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